Corona Virus Update - Summer 2020 

At Top of the Woods we are a low-density site, with 30 camping & glamping pitches spread over a huge 27 acres site, enabling our guests to easily social distance. All our pitches are at least 10 metres apart.

In readiness for opening this summer, we are putting new social distancing measures in place around our shared / communal spaces, so we can keep each other safe on site. 

We have always operated a rigorous cleaning programme across our site and accommodation, and we will be increasing our efforts to meet the latest recommendations. We are monitoring the situation closely and will ensure relevant UK/Welsh government recommendations are implemented.

These are some of the measures we are introducing for summer 2020:

  • Reducing capacity on site to enable implementation of new Covid procedures

  • New group glamping social bubble, with private facilities in their own private meadow

  • Check-in time moved back to 15:30, to enable us to complete the new cleaning regime

  • New check-in process to enable social distancing of arriving guests

  • Additional hand sanitisers and cleaning materials provided across the site

  • Increased cleaning of communal facilities

  • Self-serve cool bricks for campers & glampers cool boxes

  • Time slots for showers, with deep cleaning between times

  • Revised onsite activities to enable social distancing

  • Contactless payments

  • Communal weekend food services suspended

Frequently Asked Questions

When will be you be open?

Our campsite will be allowed to open from the 25th July 

 

There is reduced capacity this year and all toilets and showers are shared facilities, accept the bell tent bubble ( with increased covid cleaning regime in place as per government guidelines issued) 

 

There is limited availability across all units for the school holidays (thought plenty of availability for September) so please email to discuss what ideal dates you are looking for and if we are able to accommodate. 

What happens if I have booked and there is a second wave and\or further lockdown restrictions?

If you are unable to come for your holiday because we are required to close again due to Covid 19, we will issue you with a credit note to the value of your booking, which can be used for a future stay with us.

In all other scenarios, our regular Booking Terms apply.

Will there be onsite activities this summer?  

Yes! We are working with our onsite activity providers to modify their sessions to enable social distancing. This will mean reducing capacity and some activities will be run as private sessions for one family\friend group. You will also need to prebook for the Yoga & Bushcraft - see details below 

 

Our activity providers are self-employed individuals or local small businesses, so further changes may be announced. 

Check the latest timetable & changes here

  • Yoga classes will have a maximum of 4 people  - Please book directly with Leanne on via website

  • Bushcraft will run as a private 1 hour family booking group session - Please book directly with John Fenna on 01239841475

  • Campfire stories will be in the Dutch Barn, with a maximum of 6 families (social distanced )per 45 minute session - There will 3 sessions in total - Booking is advised, to book send me an email info@topofthewoods or let  your camp host know on arrival  

  • Secret Waterfall trail is self-guided through the woodland

  • 'Meet the pigs' will be in family\friend groups only

  • Circus skills workshop - unfortunately this will not go ahead because of the challenges of creating a covid safe environment.  We have now secured the storytellers to cover the weekends that the circus skills where planned for.

Will there be an onsite food service this summer?

For summer 2020, we will not be running our usual weekend food service (Saturday & Sunday breakfasts, Friday night stew & Saturday Night Barn BBQ).  This is because we are unable to maintain social distancing and cannot recruit the additional crew required while we are closed.

Onsite at Top of the Woods  

  • Every Thursday - 30th July to August 27th - Pembrokeshire Woodfired Popup Pizza will be available - Payment is CASH ONLY     

For takeaway pick up. From August 3rd pubs, cafes & restaurants will be open INDOORS - booking ahead is recommended

 

Ffynnone Arms - At the moment the local pub is open for take away pick up

  • Weds, Thurs, Saturday (order by 5.30pm - pick up from pub from 6-8pm)

  • Dial a Roast (order by Saturday - Pick up from pub 12-2.30pm)   

  • To order connect on Facebook & send a message 

Dewi James - Our local quality  award winning butcher will be offering onsite deliveries to Top of the Woods and our guests will be able order:

El salsa - Award winning Mexican Streetfood Takeaway open Friday & Saturday menu & booking via the website  

Tafell a Tan - Woodfired Pizza - Pantygenau SA44 6 Cardigan, Pantygenau

  • Thurs, Fri, Sat pick up from Tafell a Tan

  • Orders taken from Tues – Please connect via Facebook for the menu and to order 

Llys Meddyg - Award winning restaurant in Newport are now offering pick up take away 

  • Wednesday - Sunday -  Please connect via Facebook for the menu and to order 

What extra cleaning measures are you putting in place? 

  • Frequent additional cleaning of all high-contact areas & surfaces, using British Standards approved cleaners and disinfectants

  • An increased number of hand-sanitiser stations and hand washing facilities

  • Delaying our check-in time to 15:30, to give staff more time to sanitise accommodation units & communal areas

  • Bed linen provided with glamping units has been cleaned and prepared in a commercial laundry which fully complies with Covid guidance and regulations. The linen is provided in sealed packs, with 1 pack per bed. Guests will open the linen packs and make up their bed. 

  • Pillows and duvets which are included with glamping units will be quarantined for a minimum of 48hrs between bookings

  • Staff will wear appropriate PPE while completing cleaning routines

  • On check out guests will be required to strip their beds & put their used linen in the bags provided to reduce risks for cleaning  & laundry staff

What do I need to do to keep my family, friend's and other guests safe while onsite?

Good question!

 

Our team will be doing everything we can to maintain the highest standards of cleanliness and hygiene around the site, but ultimately guests are responsible for their own hygiene that of their dependants. The considerate actions of guests will also have a huge impact on the safety of our team and our other guests.

  • Please wash or sanitise hands when you leave and arrive on the campsite

  • Please wash or sanitise hands before and after using communal facilities

  • Please be extra aware of your children's behaviour. Making friends and having fun is what holidays are for, but for guests' safety this year, families and groups will need to play within their own social bubbles or ensure children are adhering to 2 metre social distancing whilst playing 

  • Please ensure children are supervised when using communal facilities, including phone charging station and ice brick freezer. It is imperative that guests are not handling each other's belonging at this time.

  • Please ensure your children do not play in or around the toilet and shower facilities. Games of 'hide & seek' in the toilet and shower cubicles would make it impossible for us to maintain necessary hygiene standards! 

  • Please ensure 2 metre social distancing around other guests, staff and when you are out and about

Will the children be able to play on the hammocks and the strawbale in the Dutch Barn ?

This year we will remove these facilities from the Dutch Barn as its especially difficult for children to social distance in this context.

 

I know the kids really love them & we love watching them play and creating amazing straw structures, however I am sure you understand why we need to do things differently this year 

However, why not bring your favourite outdoor games to play at your pitch or a games compendium so if the weather is not playing ball you can play games snuggled up in your tents.    

​There will be a long boat hammock available for each of the Nature Dome bookings.   

What do if I develop Covid symptoms during my stay? 

If you or others in your booking group develop Covid 19 symptoms during your stay, it wont be safe to continue your stay with us. 

You should leave for home immediately and inform us via telephone (01239 842 208) or email info@topofthewoods.co.uk explaining you have had to leave. Please maximise distance from guests and staff and minimise the use our facilities before leaving.

We will provide a credit note for any unused nights of your booking.

Do I need to wear a mask on site? or around Wales?

In Wales, the guidance is currently advisory if you are not able to social distance.  Though, for Scotland & England this is/or will be mandatory on public transport and in shops.  

There is plenty of space to social distance on site however, if it makes you feel comfortable to wear a mask that is completely your decision (unless guidance becomes mandatory). 

 

The wearing of masks is more to do with protecting others so you may feel when you are in town / around the community / public transport that it is courteous to do so. 

You will see our staff, Jon & me wearing a mask when we are performing our cleaning duties as a safety precaution.

What else will be reopening during my holiday e.g public toilets, pubs etc..

This is Wales’s current timetable for reopening the tourism & hospitality sector

  • All subject to changes if the C19 infections & R-rate rise

  • Social distancing In Wales is 2 metres

  • Mask wearing is advisory where 2 metre distancing is difficult e.g shops

  • subject to following the guidance about coronavirus-safe ways to businesses operating 

From July 6th

  • 5-mile travel restriction limited - so people can travel to Wales

  • Public toilets open

 

From July 9th

  • Parks, beaches and the Pembrokeshire coastal path

  • Outdoor attractions

 

From July 13th 

  • Pubs, bars, restaurants, and cafes OUTDOORS.

  • Outdoor cinemas.

  • Indoor visitor attractions, but a small number of underground visitor attractions will remain closed for the time being because of the higher risks associated with these environments (TBC opening dates)

 

From July 20th

  • Playgrounds 

 

From July 25th

  • Tourist accommodation with shared facilities, such as camping sites

 

From July 27th  

  • Close contact services, including nail and beauty salons and businesses providing tanning services, massages, body piercings, tattooing, electrolysis or acupuncture.

  • INDOOR -  cinemas, museums and galleries

 

From August 3rd

  • Restaurants, cafes & pubs can also be open INDOOR

There are no open dates for swimming pools or spas yet.

We will review and update this information regularly based on the latest UK/Welsh government guidelines

Top of the Woods Eco Camping & Glamping Luxury Holidays Gives You Space & Freedom to Reconnect with Nature, Yourself & Others in Pembrokeshire Wales UK - Enjoy a Welsh Camping Adventure!